Shipments and returns
At Tango Candle Company, we strive to ensure a seamless delivery experience for our customers. Please take note of the following details regarding our delivery procedures:
Returns: Customers have a 14-day window from the date of receiving their order to initiate a return. However, all return shipping costs will be the responsibility of the customer.
Damaged Goods: Should you receive damaged goods, kindly notify us within 3 days of delivery. We require immediate submission of clear pictures depicting the damage for swift resolution.
Shipping Providers: We primarily utilize Evri or Royal Mail for our shipping services, guaranteeing reliable and efficient delivery to our customers.
Dispatch Time: Orders are typically dispatched within 3-5 days of purchase, unless specified otherwise. Any potential delays will be communicated promptly.
Delivery Location: Currently, we offer delivery exclusively within the UK. For shipping outside the UK, please contact us directly to explore possible arrangements.